McDan Shipping Company Limited has launched a new digital client portal, marking a significant step in the company's technology transformation journey. The platform provides clients with 24/7 access to shipment tracking, documentation management, inventory dashboards, and supply chain performance analytics.

The portal consolidates information from across McDan Shipping's operations, including ocean freight bookings, air cargo movements, customs clearance status, warehouse inventory levels, and transport tracking data. Clients can view all their active shipments on a single dashboard, with drill-down capabilities for detailed status information on individual consignments.

"Our clients have told us that visibility is their top priority," said Grace Owusu-Ankomah, Customer Service Manager. "This platform eliminates the need for phone calls and emails to check shipment status. Everything is available in real-time, on any device."

Key features include automated notifications at every major shipment milestone, digital document storage and retrieval, quotation request and approval workflows, and customisable performance reports. The platform also supports multi-user access with role-based permissions, allowing clients to grant appropriate access to their procurement, logistics, and finance teams.

The digital platform was developed in partnership with a leading technology provider and is built on cloud infrastructure to ensure reliability and scalability. McDan Shipping plans to add additional features in subsequent releases, including predictive arrival estimates, automated invoicing, and integration with clients' enterprise resource planning (ERP) systems.